Advocate for patient’s rights

In our region, Jožica Trošt Krušec as MA in law acts as an advocate for patients’ rights. The head office and office are located in Koper, Vojkovo nabrežje 4 A in the premises of the National Public Health Institute, Koper Regional Unit. The premises of the institute are in the city centre opposite the office building of Banka Koper, in a park next to a larger macadam parking place.

ADVOCATE FOR PATIENT’S RIGHTS

Jožica Trošt Krušec
Vojkovo nabrežje 4 A
6000 Koper
E: jozica.trost-krusec@nijz.si
T: +386 41 667 501

Official hours in the office in Koper:
  • Wednesday from 3.30 p.m. to 9.30 p.m.
  • Friday from 2.30 p.m. to 9.30 p.m.
Official hours by phone on the phone number +386 41 667 501:
  • Monday, Tuesday, Thursday from 6.00 p.m. to 8.00 p.m.

To visit the office, prior appointment is required over the phone +386 5 663 08 09. Appointments can be made every day from 8:00 am to 2:00 pm.

Notification OF THE POSSIBILITY OF ADVOCACY AND OPTIONS OF OTHER ASSISTANCE BY THE ADVOCATE FOR PATIENTS’ RIGHTS

In accordance with the Patient rights Act (ZpacP) a patient has a right to free assistance in the exercise of the patients’ rights under the ZPacP. The work of the Patient Advocate is confidential.

COMPETENCES OF THE ADVOCATE FOR PATIENTS’ RIGHTS:
  • consulting and assisting a patient or representing them in the exercise of the patients’ rights under the ZPacP;
  • advising a patient in an appropriate manner on the content of the rights, methods and possibilities of their exercise prior to and after the medical treatment and whenever violated;
  • providing concrete guidelines for the exercise of rights and proposing potential solutions;
  • offering assistance to a patient regarding legal action under the ZPacP;
  • performing any necessary enquiries for the patient relating to alleged violations by the health care service providers;
  • intervening informally with the health care service providers in order to enhance the elimination of infringements;
  • when there is no violation of rights under the ZPacP, a patient is referred to the competent natural or legal entity or the competent national body;
  • being authorised by the patient, the advocate files legal remedies and makes proposals, explanations and other statements on behalf of the patient to speed up and positively impact the resolution of a dispute;
  • giving the patient basic information, professional assistance and concrete guidelines also in the exercise of rights in health care, health insurance and the provision of medical services;
  • health care service providers must provide the advocate with access to all the data necessary for the work related to the addressed matter;
  • the advocate may get familiar with the patient’s medical documentation on the basis of a written approval.

Representation of a patient regarding the providers of health care services is performed on the basis of a written approval of the patient.